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Shipping Information

Where do we deliver and how much is the shipping rate?

We offer shipping to more than 200 countries around the world. Effective 1st February 2020, our shipping rates are as follows:

DestinationOrder AmountShipping Rate
Local (Within Malaysia) Less than MYR100 MYR10
MYR100 and above FREE
Singapore Less than MYR150 MYR20
MYR150 and above FREE
Brunei Less than MYR150 MYR40
MYR150 and above FREE
Rest of the world Less than MYR200 MYR60
MYR200 and above FREE

Other questions:

How long does delivery takes?
Local delivery via express delivery will take 1 - 3 working days. International delivery will take 3 - 5 working days. You will receive an update on the delivery status of your order.
For selected orders placed before 11AM on working days, it will be delivered on the same day. *Applicable to selected Klang Valley areas only
What are my shipping options?

Malaysia:

  • Express Delivery
  • Store Pickup

International:

  • Express Delivery
Has my order been shipped out yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep an eye on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it's there! Orders made before 3 PM will be completed on the day itself. Orders made after that will be shipped the next day.
Will my parcel be charged customs and import charges?
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. FashionValet has no control over the fees imposed and we also cannot reimburse the amount in any capacity.
How do I track my order?
Once you have received your tracking number via email, you may click 'Track my parcel' to track the parcel on our website. Alternatively, you may also track the parcel at the courier's website.
Why is my tracking number not traceable?
Tracking numbers are usually traceable once it is collected and processed by the courier. Do give it at least 24 hours for it to be processed on the courier's end. If your order was completed during weekend / public holidays, it will be traceable on the next working day.
Store Pickup

Order Day

Order Time

Ready for Collection at The Store

Monday – Friday

Before 4 PM

365体育备用网站The same day, after 7 PM

Public Holidays

Anytime

365体育备用网站Next working day, after 7 PM

365体育备用网站Store Pickup is available from Monday – Friday , excluding Public Holidays.

How will I know if my parcel is ready?

365体育备用网站An SMS notification will be sent to you once your order is on its way to the store.

How long will the store hold my orders?

Your orders should be picked up no later than 3 days from the date of your order. Failure to do so, your item will be returned back to our warehouse. If you would like it to be reshipped, do contact our customer service line at 1 300 88 6060 or email us at [email protected].